A Message to ROI/GLC employees, individuals, families, and other customers – updated 3/19/20
As part of the State of Michigan’s ongoing response to the spread of COVID-19, outside visitors to ALL of ROI’s clinical and administrative programs, including families of individuals served, are restricted. This action is taken in response to an Executive Order that we received 03/14/2020 and current recommendations from health officials – details are below.
For ROI Clinical Programs: Under Executive Order 2020-6, all health care facilities, residential care facilities, congregate care facilities, and juvenile justice facilities must prohibit any visitors that are not necessary for medical care, support of activities of daily living like bathing or eating, or that are not visiting under exigent circumstances (i.e., emergency circumstances). ROI program supervisors will be working with families to maintain contact with their loved ones via telephone and/or video conferencing where possible while the Executive Order remains in effect.
For ROI Administrative Programs: For the safety of our staff and all of the clients that we serve, ROI Administrative buildings will be closed to the general public and conduct in-person business by appointment only. Individuals served by ROI’s Representative Payee program will be granted access to the building on Thursdays between 1pm and 5pm for the normal distribution of Payee transactions. Affordable housing tenant issues and applicants will be handled through appointment only or via phone. Applications for affordable housing can be faxed to 269-343-2940. Routine ROI business will continue to be conducted by phone, email, and/or video conferencing as applicable during normal business hours.
ALL ROI programs will continue to assess for COVID-19 symptoms (acute respiratory illness symptoms) and risk factors for all individuals not under our care who are seeking entry into our programs. All ROI programs must deny entry to any individual with these symptoms or risk factors.
We understand this to be very stressful for everyone. We are making changes daily as we learn how to interpret directives from governmental entities and focus on protecting the health of everyone involved. Please continue to ask us questions. We will get answers as quickly as we can if we don’t know immediately.
Thank you for your continued support of ROI and the people we serve.
Chief Executive Officer
Residential Opportunities, Inc.